Shipping policy

Last updated: August 18, 2026

At LITBALL™, we aim to make the shipping process simple and reliable. This Shipping Policy explains where we ship, how orders are processed, and what to expect after placing an order.

Where We Ship

LITBALL™ currently ships to:

Canada
United States

We do not currently offer shipping to destinations outside Canada and the United States.

Order Processing

Orders are processed and prepared for shipment as quickly as possible.

Processing times are separate from shipping times. During product launches, holidays, high-volume periods, or other exceptional circumstances, processing may take longer than usual.

Once your order has shipped, you will receive a shipping confirmation by email with tracking information when available.

Shipping Rates

Shipping rates are calculated and displayed at checkout based on your order and delivery destination.

Any available shipping options and estimated delivery times will be shown before you complete your purchase.

Delivery Times

Delivery times vary depending on your location, selected shipping service, carrier, and other factors.

Any delivery dates or timeframes provided at checkout are estimates unless expressly stated otherwise. Carrier delays, weather, customs processing, and other circumstances outside our reasonable control may affect delivery.

United States Orders

Orders shipped from Canada to the United States may be subject to customs processing, import duties, taxes, or other charges.

Where such charges are not collected at checkout, the customer may be responsible for applicable import charges imposed by the destination country or carrier.

Tracking

When tracking is available for your selected shipping service, tracking information will be sent to the email address provided with your order.

Please allow time for the carrier's tracking system to update after your shipping confirmation is sent.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, contact us as soon as possible at litballofficial@gmail.com. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost, Damaged, or Delayed Packages

If your order arrives damaged or you believe there is an issue with your shipment, contact us at litballofficial@gmail.com with your order number and details about the issue.

We will review the situation and assist where appropriate.

LITBALL™ is not responsible for shipping delays caused by carriers, customs, weather, or other circumstances outside our reasonable control.