Privacy Policy

Last updated: August 12, 2026

LITBALL (“LITBALL,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit litball.ca, place an order, contact us, subscribe to our communications, or otherwise interact with LITBALL.

1. Personal Information We Collect

Depending on how you interact with LITBALL, we may collect information including:

Name
Email address
Phone number
Billing address
Shipping address
Order and purchase information
Payment-related information
Communications you send to us
IP address
Browser and device information
Information about how you interact with our website
Marketing and advertising interaction information

Payment information may be processed directly by our payment providers. LITBALL does not generally store complete payment card information directly.

2. How We Use Your Information

We may use your personal information to:

Process and fulfill orders
Process payments
Arrange shipping and delivery
Provide order confirmations and shipping updates
Respond to customer service inquiries
Handle returns, refunds, or order issues
Operate and improve our website
Protect our store against fraud, misuse, or security threats
Understand how customers use our website
Improve our products and customer experience
Send promotional or marketing communications when permitted
Comply with legal and regulatory requirements

3. Shopify

Our online store is powered by Shopify.

Shopify provides the ecommerce platform we use to operate LITBALL. When you visit our website or place an order, Shopify may process personal information necessary to provide its services and operate our store.

Information may also be processed through features such as Shopify Payments, Shop Pay, analytics, fraud prevention, and other Shopify services when enabled.

4. Service Providers

We may provide personal information to companies that help us operate LITBALL, such as:

Shopify
Payment processors
Shipping and fulfillment providers
Delivery carriers
Website and technology providers
Analytics providers
Advertising and marketing platforms
Email service providers
Customer service providers
Fraud prevention and security services

These providers may process information only as necessary to provide their services to us or as otherwise permitted by applicable law.

We may also disclose personal information when required to comply with applicable laws, legal processes, court orders, or lawful government requests.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies.

These technologies may be used to:

Keep the website functioning properly
Remember preferences
Maintain shopping cart functionality
Understand website traffic and performance
Measure how visitors interact with our store
Improve our website and products
Measure advertising effectiveness
Provide advertising where permitted by applicable law

Where available, you may manage certain privacy and cookie preferences through the privacy controls provided on our website or through your browser settings.

Some features of the website may not function properly if certain cookies are disabled.

6. Advertising and Analytics

LITBALL may use analytics and advertising services to understand website activity and improve our marketing.

Depending on the services enabled, these providers may receive information such as:

IP address
Device and browser information
Pages viewed
Products viewed
Website interactions
Purchase or conversion information

We do not sell personal information in exchange for money.

Certain disclosures to advertising or analytics providers may be considered “sharing,” “targeted advertising,” or similar activity under some privacy laws. Where required, we provide appropriate privacy choices or opt-out methods.

7. Email Marketing

If you choose to subscribe to LITBALL marketing communications, we may send you information about:

New products
Product launches
Special offers
LITBALL news
Events or promotions

You can unsubscribe at any time by selecting the unsubscribe link included in our marketing emails.

Unsubscribing from marketing does not prevent us from sending necessary transactional messages relating to your orders, customer service requests, or account activity.

8. How We Protect Your Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Completing orders
Maintaining business and transaction records
Providing customer service
Preventing fraud
Resolving disputes
Complying with legal, tax, accounting, and regulatory obligations

Retention periods may vary depending on the type of information and the reason it was collected.

10. International Processing

LITBALL uses service providers that may operate in Canada, the United States, and other countries.

As a result, personal information may be transferred to, stored in, or processed in jurisdictions outside your province, state, or country.

When information is processed in another jurisdiction, it may be subject to the laws applicable in that jurisdiction.

11. Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of certain personal information
Withdraw consent where applicable
Object to or restrict certain uses of your information
Opt out of certain marketing communications
Request information about how your personal information has been used or disclosed

Some rights may be subject to exceptions or limitations under applicable law.

To make a privacy request, contact us at:

support@litball.ca

We may need to verify your identity before processing certain requests.

12. Consent

Where required by applicable law, LITBALL obtains consent before collecting, using, or disclosing personal information.

You may withdraw your consent for certain uses of your personal information by contacting us, subject to legal or contractual restrictions.

Withdrawal of consent may affect our ability to provide certain services where the information is necessary to provide those services.

13. Children's Privacy

LITBALL does not knowingly collect personal information from children in circumstances where parental or guardian consent is required by applicable law.

If you believe that personal information relating to a child has been collected improperly, please contact us at support@litball.ca.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

LITBALL is not responsible for the privacy, security, or content practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.